Return & Cancellation

At Fashion Store, we strive to make your shopping experience as seamless as possible when selecting and purchasing your favorite Indian Ethnic and Western outfits.

Despite our best efforts, there may be times when you need to return a product due to circumstances beyond our control. Below is our comprehensive Cancellation and Return policy to help ensure you face no issues should you decide to cancel your order or seek a refund.

Policy Regarding Refunds for Customized or Altered Items

Refunds for customized or altered items are only eligible for store credit. Cash refunds are not available for these products. If you receive your item and are not satisfied, please contact us within 48 hours to request store credit. The item must be returned in its original condition and packaging.

Dispatch Confirmation Email

For alteration requirements, our professional tailors will take measurements via video call. As these measurements are virtual, minor alterations required after receiving your order need to be done on your end. Before dispatching your order, we will upload product images with all details in your “My Account” section under video shopping orders. After sending the dispatch email, if we do not receive confirmation within 24 hours, we will ship your order.

Pre-Shipment Cancellations

Q: Can I cancel my order if I change my mind after ordering?

A: Yes, you can cancel all non-ready-to-ship products within 24 hours of placing an order. You can cancel your order through the website in the “My Account” section or by sending an email to [email protected] for website orders and [email protected] for video shopping orders.

Note: After 24 hours, cancellation for non-ready-to-ship products is not available.

We will initiate a 100% refund and send a confirmation via email. If you want to replace your order with other products/categories, please contact our support team via email. Ready-to-ship orders are not eligible for cancellations as they enter the fulfillment process immediately upon order receipt.

Q: Why is there a “24 Hour” deadline for cancellations?

A: Once your order is confirmed, we immediately begin the process of picking, packaging, customizing, and logistics, meaning your product has already entered various stages of fulfillment.

Q: What if I cancel after 24 hours of ordering?

A: Orders canceled after 24 hours are handled on a case-by-case basis by our Customer Care team, depending on the degree of process completion. Refunds for such orders are issued as store credit, which is redeemable on our website within 90 days. After 90 days, the store credit expires.

Please note, it takes up to 2 working days to process a cancellation request. You will be notified via email once your order is canceled.

Q: Could there be a delay at Fashion Store due to unforeseen circumstances?

A: While we aim to ship your orders promptly, there can be delays due to stock unavailability or other unavoidable circumstances. In such cases, we will communicate the delay to you, offering the following options:

1. Accept a store credit of equivalent value for an alternative product.
2. Receive a refund.

Q: What if I can’t find an alternative product on your website/store?

A: In such cases, we will issue a full refund (including product cost and shipping charges) promptly, with no deductions. We may also offer compensation in the form of store credit or a discount coupon, depending on the order value and delay.

Q: Can I correct an order detail if I missed something important?

A: If you forget to update shipping details, measurement attributes, or respond to certain notifications in time, we will try to contact you via your registered email. If we don’t receive a response within 15 days, we will issue a non-refundable store credit and notify you via email.

Returns After Order Delivery

Q: I received my order, but there’s an issue. Can I return it?

A: Yes, you can. At Fashion Store, we aim to keep our customers happy. If you receive an item that is damaged, has a manufacturing defect, or is incorrect, please contact us within 48 hours of receipt to report the issue.

Q: When would you not accept returns?

A: We do not accept returns for:

1. Items purchased from our sale section (20%-50% off) unless there’s a manufacturing defect or a wrong item was shipped.
2. Products returned after 7 days of receipt.
3. Customized or made-to-order items.
4. Products with slight color variance (19%-20%).
5. Parcels not accepted at delivery time.
6. Products not liked by the customer (for such cases, return shipping must be arranged by the customer).

Q: What are the steps for returning an item ordered from Fashion Store?

1. Informing Fashion Store: Report any complaints within 48 hours of receiving the product.
2. Confirmation Email: We will send a return authorization email within 2-3 business days. Do not ship items before receiving this email.
3. Shipping Back the Items: Send items via a reputed, registered courier/airmail service. Retain all packaging materials and original tags.
4. Item Receipt and Inspection: Our team will examine the returned products and identify defects/variations.
5. Proposed Solutions: Based on inspection, we will propose:

• An alternate item of equal value.
• Store credit for future purchases.
• A refund, decided on a case-by-case basis.

Q: What if there was an error by Fashion Store?

A: We will offer:

1. An item replacement.
2. Store credit.
3. A refund of the order value.

Q: What will be the value of the refund/store credit?

A: 100% of the product value, including shipping and stitching charges (if applicable), will be refunded. The refund will not exceed the actual amount paid.

Q: What if I had to pay the courier service for returning the item?

A: If the error was ours, we will refund the extra shipping cost. Otherwise, shipping charges and expenses are borne by you.

Q: Are there situations where you might not provide all three options?

A: Limited alternatives are provided if:

1. The return is for reasons other than our mistake.
2. Delivery is delayed due to natural calamities or government intervention.
3. There is an error in ordering or measurements.

More Details About Refunds

Q: How long does it take to receive a refund?

A: Refunds are initiated within 2 business days and credited back according to your bank/credit card guidelines. The time varies based on payment mode:

Q: What could cause a delay in the refund process?

1. Time taken by your service provider (bank/credit card company).
2. Longer lead times for nationalized banks.
3. Notifications for credits over INR 5000 only. For amounts under INR 5000, check your account directly.
4. Refunds for orders placed with coupon codes or store credit are issued in the same form.

Q: What about bank, credit card fees, and local taxes?

• Credit Card Fees: A 10% admin/credit card commission (5% on acceptance and 5% on refunding) is deducted from the refund. Alternatively, you can opt for store credit to avoid this charge.
• Bank Transfers: Refunds are issued as store credits.
• International Transaction Fees: Cross-border or international transaction fees are not refunded. Contact your bank for details.
• Local Taxes: VAT, custom duty, local taxes, and import duties are borne by the customer and are not refundable.

Feeling dazed? Reach out to our Customer Care Representatives for step-by-step clarity on all points above by:

Mail:
Fashion Store
251/A Sutaria Town,
Near Jolly Complex,
Ghod Dod Road,
Delhi, India

For any issues or concerns, please contact us via Live Chat or visit FashionStore.com.